Shipping & Returns

Non-Returnable Items

The following items cannot be returned:

• Personalized items: Products with custom embroidery, monogramming, or other personalization
• Made-to-order items: Products created specifically for your order
• Worn or altered items: Items that have been worn, washed, or altered in any way
• Hygiene-sealed products: Items where the hygiene seal has been broken
• Final sale items: Items marked as "Final Sale" or "Non-Returnable" at purchase

Exchanges

Due to the limited edition nature of our products, we cannot guarantee exchanges for different sizes or colors. If you need a different item, we recommend returning your purchase for a refund and placing a new order (subject to availability).

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery. Include photos of the defect or damage. We will arrange for a replacement or full refund, including any shipping costs.

Email: support@dooq.shop

Need Help?

If you have any questions about shipping or returns, please contact our customer service team:

Email: support@dooq.shop

Help Center: dooq.com/help